• Free standard shipping Australia wide on all orders over $120.00*.
• Flat rate Australia wide standard shipping of AUD $10.00*.
• Flat rate Australia wide express shipping of AUD $15.00*.
• Flat rate shipping of AUD$45.00* for international orders (excluding customs duties and tax).
• Please note that we cannot deliver internationally to PO boxes.
• International may incur additional taxes/duties payable by the receiver.

* Deliveries of large/bulky orders may incur additional charges.

Items marked as ‘pre-order’ will be shipped when available to us. This may be a longer period of time than normal.

Please note that Krix cannot be held accountable for parcels that are lost or stolen.

Dispatch and delivery

• Standard post: 2-7 business days.
• Express post: 1-4 business days.
  

Domestic and international orders

Our aim is to initiate the dispatch of orders within 1-3 business days from the date of purchase. Please keep in mind that the shipping duration should be factored in separately from the dispatch time.

Please note that during busy periods, dispatch delays of up to 3 days beyond normal dispatch times can occur. Customers will receive notifications regarding any such delays.

We currently offer Australia Post international delivery.

Estimated delivery time frames vary depending on your country. For a guide on estimated delivery times please click here.

We do not take responsibility for any duties and taxes charged to delivery to your country of origin.

International orders and charges

• There is no GST applied to international orders.
• International orders are subject to additional handling charges.

Import fees and duties

• All online prices DO NOT cover overseas duties (including import GST/VAT), clearance or handling charges, and other potential customs or import fees.
• Customs and import fees are the responsibility of the recipient and are NOT included in the delivery cost.
• Prior to purchasing, it's advisable to check with your country's customs service.
• We regret to inform you that no reimbursement will be offered for international duties and handling charges.

Please note that Krix does not provide assistance in this process.

In the event that an international order attracts custom duties or taxes, please use an online calculator or refer to your government's website regarding duties and taxes.

For New Zealand, all shipments exceeding the sales value of $1000 or more will incur a duties and taxes charge. You can calculate your expected duties and taxes by visiting the New Zealand What’s My Duty Estimator. 

For UK orders you may need to pay customs and duties on orders that exceed 135 pounds. These are payable to UK Customs upon entry into the UK. For more information, please refer to the UK customs website. 

For all other countries, please refer to your local government duties and taxes website.

We are legally required to declare the total value paid on international shipments.

Krix reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.

To track your order, please log in to your account or refer to the shipping confirmation email.

Alternatively, if you know your tracking number you can access Australia Post Tracking via the link provided below.

Australia Post Tracking

Estimated availability dates

The dates provided for the availability of pre-ordered items are estimations and should be treated as such. These dates are subject to change based on various factors, including production timelines, shipping delays, and unforeseen circumstances. While we strive to provide accurate estimates, please note that these dates are not guaranteed.

Unforeseen circumstances

In the event that delivery is delayed due to unforeseen circumstances beyond our control, Krix cannot be held accountable for these delays. We understand that unexpected situations can arise, impacting production and delivery process.

Placing a pre-order

When you choose to pre-order an item from Krix, you're reserving your desired product in advance. This allows you to secure your purchase without the risk of the item selling out before its release. While pre-ordering, make sure to review the estimated availability dates and any associated terms to ensure that you are comfortable with the process.

Communication and updates

Throughout the pre-order process, we will strive to keep you informed about any changes to estimated availability dates or other important updates. You may receive emails or notifications regarding the status of your pre-order.